Policy for return of non-defective products in accordance with the Transaction Cancellation Regulations – 2010.
1. A product may be returned or replaced solely in accordance with the terms stated below: * Return/replacement of products within 14 days of the date of their receipt, subject to presentation of an original tax invoice /return slip or other proof to the satisfaction of the company with regard to the actual performance of the transaction, the date thereof, the amount paid and the means of payment. * Return/replacement shall be possible only for whole and undamaged products, in their original packaging and provided that the products were not used. * The products will be returned to the company by the customer, at customer's expense to the address of the company appearing on the packaging. 2. Products which the customer received as a bonus in respect of a purchase cannot be returned/replaced. 3. Refund: * When payment was made in cash by the consumer, the refund will be made by the company by way of bank transfer or currently dated check, within 7 business days. * When payment was made by credit card, in the event that the account of the company was not yet credited – the charge will be cancelled. * If the account of the company was credited – it shall inform the credit company regarding cancellation of the transaction and the credit company will credit the account of the customer. * Checks which were cleared – a customer check which has cleared will be refunded by check or cash within 7 business days of the clearing of the check or from the date of the cancellation of the transaction, whichever the later. * Checks which have not yet cleared – a customer check which has not yet cleared, will be returned to the customer. 4. A customer who shall seek to provide alternative payment and/or cancel a transaction made by checks, will be charged NIS 23 in respect of each check (withdrawal fee). Direct number for company management: +972 9-9518877. Sun – Thurs. 09:00 – 17:00